Saas Sales Growing
With the Growth Program Customer Success Managers and Sales Managers learn – based on best practices – how to orchestrate customer success, renewal and expansion. If you – or your team – are in a Customer-Facing commercial role as an CSM or Sales Manager in a B2B high velocity selling environment you need to sign up for this course.
SaaS Sales Growing Expert Trainer
If you are obsessed with your SaaS customers and you need some help taking their success to new heights, I am a seasoned B2B enterprise and startup Customer Success and Customer Experience trailblazer.
After holding executive and leadership positions in both Toronto startup as well as global enterprise organizations, I’m bringing my expertise coupled with Winning by Design’s proven Scientific approach to the global startup community.
Throughout my career, I have been involved in almost every stage of the customer lifecycle including sales, onboarding, implementation, support, account management, and customer experience. A former teacher and training veteran, I bring an educational and customer-focused perspective to every interaction.
Beyond my customer-obsession, I feel most fulfilled when I’m mentoring, modelling, and motivating teams to scale delivery, quality, processes and the experiences they can provide customers. Regardless of how great your strategy is, in order to have impact it has to be executed by motivated people who buy in and are empowered to deliver.
4 Week Program
High Impact Sessions
Online Learning Journey
Four weeks, four High Impact Sessions, 8 topics
Introducing: SaaS Sales Method
- The SaaS Sales Method
- How to Communicate Effectively with customers
How to orchestrate Beginning of the Customer Relationship
- How to do a Handoff
How to Design a Customer Contact Cadence
How to Develop Impact
- How to hold a orchestration & kickoff meeting
How to Design a 12 month Customer Journey
How to Drive Growth
- How to conduct Periodic Impact Reviews
How to Trade during the Renewal Call
Dates October 2019 Program
Session 2: TBD
Session 3: TBD
Session 4: TBD
How the SaaS Sales Growing course works
Step 1: Register
Step 2: Get your books
Step 3: Prepare for the first High Impact Session
Step 4: Your 4 week Learning Journey starts!
- Live High Impact Online Group Session, 2 hours via video conference (Zoom)
- Homework and preparation for next week:
- Exercises in Online Learning Journey
- Real-life exercises
- Study Textbook(s)